Privacy Policy

Last updated: February 1, 2026

1. Introduction

Vexel Design ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect information about you in a variety of ways, including:

  • Personal Data: Name, email address, phone number, and other contact information you provide when requesting a quote or contacting us.
  • Project Information: Details about your project requirements, business needs, and preferences.
  • Usage Data: Information about how you interact with our website, including pages visited, time spent, and referring sources.
  • Device Information: Browser type, operating system, IP address, and device identifiers.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide and maintain our services
  • To respond to your inquiries and fulfill your requests
  • To send you project updates and relevant communications
  • To improve our website and services
  • To comply with legal obligations

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as necessary to provide our services or as required by law. We may share information with trusted service providers who assist us in operating our website and conducting our business.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can set your browser to refuse cookies, but some features of our website may not function properly without them.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access your personal data
  • The right to rectify inaccurate information
  • The right to request deletion of your data
  • The right to restrict or object to processing
  • The right to data portability

8. SMS / WhatsApp Messaging Policy

This section describes how Vexel Design collects consent and sends SMS/WhatsApp messages in compliance with applicable regulations.

Opt-In Process

We obtain your express written consent before sending any SMS or WhatsApp messages. You may opt in to receive messages through:

  • Quote Request Form: When you submit a quote request on our website and provide your phone number, you will see a checkbox asking if you consent to receive SMS/WhatsApp messages. By checking this box and submitting the form, you provide express written consent.
  • Contact Forms: Similar consent checkboxes appear on any form where you provide a phone number.
  • Direct Communication: If you initiate contact via SMS or WhatsApp, your message serves as consent to receive replies through that channel.

Consent Language: "I agree to receive SMS/WhatsApp messages from Vexel Design about my project, including updates, notifications, and support. Message frequency varies. Message and data rates may apply. Reply STOP to opt out anytime."

Types of Messages

If you opt in, you may receive the following types of messages:

  • Transactional Messages: Project updates, quote confirmations, delivery notifications, and support responses.
  • Service Messages: Appointment reminders, milestone updates, and payment confirmations.
  • Marketing Messages: Promotional offers and newsletters (only with separate explicit consent).

Important: We do not share your phone number or opt-in consent with third parties for marketing purposes.

Message Frequency

Message frequency varies based on your project activity and interactions with our services. Typically, you may receive 1-5 messages per week during active projects. You will not receive more than 10 messages per month unless you initiate additional conversations.

Fees & Charges

Message and data rates may apply depending on your mobile carrier and plan. Vexel Design does not charge for SMS messages, but your carrier may charge standard messaging fees.

Opt-Out Instructions

You can opt out of receiving SMS/WhatsApp messages at any time using any of the following methods:

  • Reply STOP: Text "STOP" to any message you receive from us to immediately unsubscribe from all SMS communications.
  • Reply HELP: Text "HELP" for assistance or to speak with our support team.
  • Email Us: Send an email to support@vexeldesigns.com with your phone number and request to opt out.
  • Contact Support: Call us at +44 (0) 123 456 789 to request removal from our messaging list.

After opting out, you will receive a confirmation message and will no longer receive SMS/WhatsApp messages from us unless you opt in again.

Data Protection

Your phone number and messaging preferences are stored securely and processed in accordance with our Privacy Policy. We retain opt-in records to demonstrate consent compliance.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: support@vexeldesigns.com
Phone: +44 (0) 123 456 789

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

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